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Central Outreach is an Equal Opportunity Employer.

Job Openings

1. Department: Hepatitis C (Cleveland)

Title:  Medical Assistant

Description: The role of this Medical Assistant is to travel each day to different facilities and patient homes to test and treat for Hepatitis C. 

Duties and Responsibilities:

  • Traveling each day to a different Addiction Recovery facility in Ohio & PA to offer Hepatitis C, HIV and STD point of care testing & linkage to care services.  
  • Be a self-motivated individual eager to talk and engage with all addiction recovery patients and staff at each facility.
  • Educating staff & patients on the importance of being tested and cured for Hepatitis C and treated for HIV & STD’s.
  • Complete the necessary paperwork (consent forms, etc.) with each patient before testing
  • Excellent phlebotomy skills are essential.
  • Draw labs through phlebotomy as ordered, properly labeling samples, and delivering labs to office or a local drop off facility each day. 
  • Attempt to test all patients in the facility each visit, this is done by education, and engagement of all patients and staff each day.
  • Obtain Vitals Including Height, Weight, BP, Pulse, RR, etc.
  • Chart a description of each encounter in the EMR system
  • Facilitate a telemedicine visit between the patient and a nurse practitioner
  • Electronically track patients being tested for Hepatitis C in Microsoft and offer follow up services to get them cured!
  • Continue to be in contact with all patients until SVR12
  • Self-directed research & visits to addiction recovery facilities that we are currently not testing in, to offering our free mobile testing & linkage to care services. Building relationships with these clinics, owners, directors, physicians, and medical staff. Then following up with phone calls and emails to facilitate new clinic growth.

Requirements:

  • Clean PA driving record and valid PA driver’s license for 3 years.
  • Work flexible hours, not your typical 9-5, every day, based on clinic hours of operations, will vary.
  • Strong customer service skills
  • Friendly, outgoing personality with the ability to make people comfortable enough with you to be tested.
  • Ability to work collaboratively in team-based care including CRNP and Hepatitis C Outreach & Linkage to care coordinators
  • Excellent phlebotomy skills are a must.
  • Knowledge of basic computer skills, Excel, Word and how to use Electronic Medical Records
  • Experience with patient-centered care
  • Punctuality and impeccable attendance
  • Strong communication skills with both professionals and patients from all demographics
  • Non-judgmental approach to patient care
  • Technical skills with required office equipment
  • Patience and great attention to detail
  • Completely understand the healthcare privacy laws as outlined in HIPAA
  • LGBTQ+ cultural competency
  • Ability to work collaboratively in team-based care 
  • Ability to adapt to a work environment that is constantly changing and not always structured 
  • Ability to work in a fast-paced and, at times, excited atmosphere
  • Maintain a professional attitude and demeanor
  • Ability to multi-task

Job Type: Full-Time

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2. Department: Mental Health (North Shore clinic)

Title: Psychiatrist

Description:The primary role of the Psychiatrist will be to provide trauma-informed, patient-centered, culturally competent and affirming care to a diverse patient population within an LGBTQ+ health center. The Psychiatrist will be an integral part of a mental health team embedded in a physical health center.

Duties and Responsibilities:

  • Work collaboratively in a team-based environment with other mental health clinicians, staff, and primary care providers
  • Assess patients by conducting psychiatric evaluations
  • Analyze data and results of screening tools to assist in diagnosing patients and evaluating treatment response
  • Diagnose mental health disorders, provide recommendations for treatment, and prescribe medications when indicated
  • Provide follow-up for monitoring symptoms and treatment response
  • Monitor for medication side effects
  • Collaborate with patients in developing treatment plans that address their mental health concerns and psychosocial needs
  • Collaborate with patients in creating safety plans
  • Routinely assess patient safety and refer to a higher level of care when indicated
  • Provide crisis intervention as needed
  • Collaborate with physicians, nurses, therapists, and case managers in the practice to monitor symptoms and address whole-patients needs
  • Collaborate with outside physicians, therapists, service coordinators, and/or other clinical professionals to address treatment goals, clinical progress, and other patient needs
  • Gather and maintain patient information and records in the EMR, including medical history, medication history, and psychosocial history obtained from patients
  • Gather information from primary supports and/or other professionals when clinically indicated or requested by patients
  • Provide information to family/primary supports when requested by patients and make sure an ROI has been signed
  • Complete all necessary clinical documentation in an accurate and timely manner
  • Participate in weekly Collaborative Care team meetings
  • Collaborate with PCPs and Collaborative Care Manager to assist in the management of mental health disorders treated in the primary care clinic
  • Improve staff competence by providing training and education regarding the interrelationship between psychiatric disorders, physical illness, psychosocial concerns, and medications
  • Keep up-to-date on clinical care by participating in continuing medical educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations

Licensure and Clearances:

  • Current and valid board certification, or pending initial certification, in Psychiatry
  • Medical degree from an accredited medical school and completion of an approved psychiatric residency
  • Active and unrestricted license to practice medicine in Pennsylvania
  • Active and unrestricted DEA licensure. 
  • Successful passing of Child Abuse and FBI Clearances.

Requirements:

  • Excellent knowledge of current DSM diagnoses, criteria, and treatment standards
  • Strong working knowledge of general psychiatric principles and practices
  • Strong communication and people skills. 
  • Experience with patient-centered, trauma-informed care.
  • Demonstrated skill in managing difficult situations utilizing de-escalation techniques and conflict resolution skills. 
  • Ability to work collaboratively in team-based care. 
  • Strong LGBTQ+ cultural competency, including being gender-sensitive and pronoun aware
  • Experience working in community mental healthcare.
  • Understanding of the relationship between physical health, mental health, and social determinants of health.
  • Commitment to providing high-quality care to historically underserved populations. 
  • Knowledge and comfort working with patients with drug and alcohol use disorders. 
  • Knowledge and comfort using evidence-based treatment modalities such as Motivational Interviewing, Harm Reduction, brief interventions, CBT, DBT and other psychotherapeutic techniques.
  • Understanding of how to navigate medical systems.
  • Knowledge of basic computer skills, Excel, Word, and how to use Electronic Medical Records.
  • Punctuality and impeccable attendance
  • Non-judgmental approach to patient care
  • Patience and great attention to detail
  • Completely understand the healthcare privacy laws as outlined in HIPAA
  • Ability to work in a fast-paced and, at times, excited atmosphere

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3. Department: Clinical/Medical Records (North Shore clinic)

Title: Medical Records Clerk/Referral Coordinator

Description:The purpose of this role is to greet and register all incoming patients while providing a comfortable and non-judgmental atmosphere.  To ensure the patient needs are recorded for clinical and case management staff to address during their visit. 

Duties and Responsibilities:

  • Record requests – make sure requests are compliant with HIPAA 
  • Send requested records – ensure only pertinent information is being sent
  • Write a denial letter if a request is not compliant with HIPAA/request more information
  • Request medical records by researching all information of the particular procedure
  • Send request for patient to sign Release of Information form electronically and help patient with additional information on form.  Make sure form is fully completed. 
  • Pre-fill verbal Release of Information for patients who do not have email access
  • Comply with audits (Medicare Risk Adjustment). Ensure that every note is signed electronically
  • Schedule all referrals and outside procedures
  • Determine if scheduled procedure needs an authorization.  Send information to authorization coordinator to get. 
  • Pre-call patient to get best time/location/day.  Find location close to patient in-network with their insurance.  
  • Notify patient of appointment by texting, emailing and/or calling.  Follow up if needed to make sure patient received the information. 
  • Reschedule appointments as needed
  • Organize transportation as needed for the patient
  • Request records from previous facilities in cases of a denial
  • Sort and distribute all incoming mail.  Weekly trip to the post office is typical 
  • Scan in mailed records / all mailed documents
  • Check all voicemail and email messages and respond within 24 hours
  • Help out front desk in clinic and other staff as needed. 
  • Coordinate with HR and clinical staff to ensure compliance and efficiency

Requirements:

  • Knowledge of basic computer skills, Excel, Word and how to use Electronic Medical Records
  • Experience with patient centered care
  • Punctuality and impeccable attendance
  • Strong communication skills with both professionals and patients from all demographics
  • Non-judgmental approach to patient care
  • Technical skills with required office equipment
  • Patience and great attention to detail
  • Completely understand the healthcare privacy laws as outlined in HIPAA
  • LGBTQ+ cultural competency
  • Ability to work collaboratively in team-based care 
  • Ability to adapt to a work environment that is constantly changing and not always structured 
  • Ability to work in a fast paced and, at times, excited atmosphere
  • Maintain a professional attitude and demeanor
  • Ability to multi-task

Job Type: Full-time

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4. Department: Medical Clinic

Title:  Medical Assistant

Description: The role of the medical assistant is to assist providers in implementing patient care and provide patient-centered and culturally competent care at Central Outreach Wellness Center.

Duties and Responsibilities:

  • Chart short description of each visit for Provider, or MA visit
  • Obtain Vitals including height, weight, BP, pain level, pulse, and respiratory rate
  • Obtain Labs as ordered, and properly label samples with first initial, last name and birthdate as confirmed with patient
  • Collect samples including urine, throat swab, and rectal swab as ordered.
  • Properly log patient information into EKG, and perform EKG successfully 
  • Administer and properly chart for vaccines under the guidance of providers, and bill for patient vaccines in EMR system properly.
  • Properly chart any given medications in the chief complaint with proper dosage, concentration, administration route and site.
  • Assist providers with any medical task as requested
  • Disinfect exam rooms between patient visits.
  • Stock all bathrooms and exam rooms with gloves, appointment slips, etc.
  • Properly dispose of sharps and bio-hazardous materials, maintain safe environment  
  • Answering phones and routing the caller to where they need to go.
  • Greet and register incoming patients for their upcoming appointment
  • Verify demographic and insurance information is current and active
  • Maintain the waiting area, keeping it clean and refreshments well stocked
  • Answer incoming calls and address any scheduling needs
  • Prepare charts and intake material for clinical staff documentation
  • Maintain patient chart material and documents
  • Faxing and mailing necessary documents for clinical staff and patients as needed
  • Manage the flow of all incoming traffic and direct accordingly
  • Coordinate with HR and clinical staff to ensure compliance and efficiency with current policies
  • Delegate clerical duties within the administrative staff to maximize productivity 
  • Manage emails, letters, packages, phone calls and other forms of correspondence throughout the office
  • Track and maintain inventory for office supplies and refreshment counter
  • Assist medical staff with any administrative tasks
  • Schedule educational dinners and lunches for provider continuing drug education

Requirements:

  • Should be aware the Medical Assistant is one of the first impressions to each patient.
  • Need to make sure each patient is comfortable with their care.
  • Need to be culturally competent while working, including being gender sensitive and pronoun aware.
  • Be able to work with a team of medical assistants, providers, and administrative staff.
  • Knowledge of basic computer skills, Excel, Word and how to use Electronic Medical Records
  • Experience with patient centered care
  • Punctuality and impeccable attendance
  • Strong communication skills with both professionals and patients from all demographics
  • Non-judgmental approach to patient care
  • Technical skills with required office equipment
  • Patience and great attention to detail
  • Completely understand the healthcare privacy laws as outlined in HIPAA
  • LGBTQ+ cultural competency
  • Ability to work collaboratively in team-based care 
  • Ability to adapt to a work environment that is constantly changing and not always structured 
  • Ability to work in a fast paced and, at times, excited atmosphere
  • Maintain a professional attitude and demeanor
  • Ability to multi-task

Job Type: Full-Time

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5. Department: Walk-In Clinic

Title:  Front Desk Admin

Description: The purpose of this role is to greet and register all incoming patients while providing a comfortable and non-judgmental atmosphere.  To ensure the patient needs are met case by case.

Duties and Responsibilities:

  • Greet and register incoming patients for their upcoming appointment
  • Verify demographic and insurance information is current and active
  • Maintain the waiting area, keeping it clean and refreshments well stocked
  • Answer incoming calls and address any scheduling needs
  • Prepare charts and intake material for clinical staff documentation
  • Maintain patient chart material and documents
  • Faxing and mailing necessary documents for clinical staff and patients as needed
  • Manage the flow of all incoming traffic and direct accordingly
  • Coordinate with HR to ensure compliance and efficiency with current policies
  • Manage emails, letters, packages, phone calls and other forms of correspondence throughout the office
  • Track and maintain inventory for office supplies and refreshment counter
  • Assist staff with any administrative tasks
  • Meet with each department of 2nd floor regularly to ensure all needs being met (each department will give you a sheet of expectations for their particular department)
  • Keep a safe and clean reception area by complying with procedures, rules, and regulations
  • Communicate with department staff regularly regarding concerns and issues

Requirements:

  • Knowledge of basic computer skills, Excel, Word and how to use Electronic Medical Records
  • Experience with patient centered care
  • Punctuality and impeccable attendance
  • Strong communication skills with both professionals and patients from all demographics
  • Non-judgmental approach to patient care
  • Technical skills with required office equipment
  • Patience and great attention to detail
  • Completely understand the healthcare privacy laws as outlined in HIPAA
  • LGBTQ+ cultural competency
  • Ability to work collaboratively in team-based care 
  • Ability to adapt to a work environment that is constantly changing and not always structured 
  • Ability to work in a fast paced and, at times, excited atmosphere
  • Maintain a professional attitude and demeanor
  • Ability to multi-task

Job Type: Full-Time

Send Us Your Resume

6. Department: Medical Clinic (North Shore)

Title: Certified Registered Nurse Practitioner

Description:  The role of the CRNP is to assess and treat a range of conditions that occur in everyday life. 

Duties and Responsibilities:

  • Take patient’s medical history

  • Update charts and patent information to show current findings and treatments
  • Order tests for nurses or other healthcare staff to perform
  • Review test results to identify any abnormal findings
  • Recommend and design a plan of treatment
  • Address concerns or answer questions that patients have about their health and well-being
  • Help patients take care of their health by discussing topics such as proper nutrition and hygiene

Licensure and Clearances:

  • Current and valid CRNP Certification 

  • Current DEA registration
  • Active and unrestricted license in Pennsylvania. 
  • Successful passing of Child Abuse and FBI Clearances.

Requirements:

  • Strong communication skills with both professionals and patients from all demographics. 

  • Experience with patient-centered, trauma-informed care.
  • LGBTQ+ cultural competency. 
  • Commitment to providing high quality care to historically underserved populations. 
  • Knowledge and comfort working with patients with drug and alcohol use disorders. 
  • Understanding on how to navigate medical systems.
  • Knowledge of basic computer skills, Excel, Word, and how to use Electronic Medical Records.
  • Ability to be compassionate while dealing with patients
  • Ability to work collaboratively in team-based care. 
  • Ability to work in a fast paced and, at times, excited atmosphere
  • Maintain a professional attitude and demeanor
  • Ability to multi-task
  • Ability to adapt to a work environment that is constantly changing and not always structured 
  • Need to be culturally competent while working, including being gender sensitive and pronoun aware.
  • Non-judgmental approach to patient care
  • Technical skills with required office equipment
  • Patience and great attention to detail
  • Completely understand the healthcare privacy laws as outlined in HIPAA

Job Type: Full-time

Send Us Your Resume

7. Department: 2nd Floor

Title:  Front Desk Reception

Description: The purpose of this role is to greet and register all incoming patients while providing a comfortable and non-judgmental atmosphere.  To ensure the patient needs are met case by case.

Duties and Responsibilities:

  • Greet and register incoming patients for their upcoming appointment
  • Verify demographic and insurance information is current and active
  • Maintain the waiting area, keeping it clean and refreshments well stocked
  • Answer incoming calls and address any scheduling needs
  • Prepare charts and intake material for clinical staff documentation
  • Maintain patient chart material and documents
  • Faxing and mailing necessary documents for clinical staff and patients as needed
  • Manage the flow of all incoming traffic and direct accordingly
  • Coordinate with HR to ensure compliance and efficiency with current policies
  • Manage emails, letters, packages, phone calls and other forms of correspondence throughout the office
  • Track and maintain inventory for office supplies and refreshment counter
  • Assist staff with any administrative tasks
  • Meet with each department of 2nd floor regularly to ensure all needs being met (each department will give you a sheet of expectations for their particular department)
  • Keep a safe and clean reception area by complying with procedures, rules, and regulations
  • Communicate with department staff regularly regarding concerns and issues

Requirements:

  • Knowledge of basic computer skills, Excel, Word and how to use Electronic Medical Records
  • Experience with patient centered care
  • Punctuality and impeccable attendance
  • Strong communication skills with both professionals and patients from all demographics
  • Non-judgmental approach to patient care
  • Technical skills with required office equipment
  • Patience and great attention to detail
  • Completely understand the healthcare privacy laws as outlined in HIPAA
  • LGBTQ+ cultural competency
  • Ability to work collaboratively in team-based care 
  • Ability to adapt to a work environment that is constantly changing and not always structured 
  • Ability to work in a fast paced and, at times, excited atmosphere
  • Maintain a professional attitude and demeanor
  • Ability to multi-task

Job Type: Full-Time

Send Us Your Resume

8. Department: Human Resources

Title:  Human Resources Assistant

Description: The Human Resources Assistant requires the individual to be culturally competent, while working with a diverse employee population within our LGBTQ+ health center.  The primary role is to help the Human Resources Manager navigate issues on a daily basis and help maintain the compliance of the organization with local, state, and federal agencies.

Duties and Responsibilities:

  • Help to manage the staffing process by assisting in recruiting, advertising open positions, reviewing resumes, interviewing, and onboarding.  
  • Ensure all staff are up to date in training courses and send reminders to employees and supervisors when training is overdue.  
  • Help to develop training materials and performance management programs to help ensure employees understand their job responsibilities.  
  • Research current salaries across multiple job markets
  • Help with employee issues and conflicts and bring them to resolution 
  • Maintain and update all locations posters, and compliance materials
  • Help to develop coaching and disciplinary action plans
  • At time, have “hard” discussions with employees while remaining empathetic to each individuals needs but also maintaining the needs of the practice. 
  • Help staff supervisors to de-escalate all situations immediately and come up with solutions.  
  • Maintain and update the PTO calendar.  Ensure approval of all PTO requests. 
  • Help to maintain 90 day and annual employee reviews. 
  • Maintain all employee records, licensing, and credentials.  Ensure all are up to date. 
  • Help to update and maintain the employee handbook as needed with approval from HR Manager and Business Administrator. 
  • Update and maintain all employee personnel files. 
  • Assist the HR Manager and Business Administrator in any and all duties.  
  • Help to create and implement employee relations policies to help increase employees’ job satisfaction

Experience:

  • Must have at least 2 years of HR experience or at least 5 years’ experience in management. 
  • Must have knowledge of a broad range of human resources strategies and practices, including compensation, performance management, safety, hiring and employee relations; ability to apply these strategies and practices in compliance with employment regulations. 
  • Must have experience with analyzing data to guide strategic employment planning.

Requirements:

  • Ability to create a culture of diversity, inclusivity and collaboration and teamwork. 
  • Knowledge of basic computer skills, Excel, Word and how to use Electronic Medical Records 
  • Experience with patient centered care. 
  • Punctuality and impeccable attendance. 
  • Strong communication skills. 
  • Non-judgmental approach to patient care
  • Technical skills with required office equipment. 
  • Patience and great attention to detail. 
  • Completely understand the healthcare privacy laws as outlined in HIPAA. 
  • LGBTQ+ cultural competency. 
  • Ability to work collaboratively in team-based care. 
  • Ability to adapt to a work environment that is constantly changing and not always structured. 
  • Ability to work in a fast paced and, at times, excited atmosphere. 
  • Maintain a professional attitude and demeanor at all times. 
  • Ability to multi-task.

Some travel may be required. 

Job Type: Full-Time

Send Us Your Resume