Central Outreach is an Equal Opportunity Employer.
1. Department: North Shore Medical Clinic
Title: Registered Nurse
Description: The role of the Registered Nurse is to perform general nursing duties to support our providers and clinical staff to ensure the clinic is running smoothly and the patients are seen timely. The Clinic nurse will also contact patients with test results (STI, labs, etc.) and coordinate treatment and care. In this role, the RN exhibits a professional attitude in dealing with our patients and staff at all times.
General Duties and Responsibilities:
Management of all positive STI results and treatments
Notify patients of positive and abnormal results and coordinate treatment and care ASAP.
Receive and respond to patient email inquiries regarding different medical services
Collaborate with the lab to ensure results reported to the state and local health departments properly
Handle lab specimens properly and ensure they are labeled, etc, for processing.
Triage incoming faxing for our medical providers
Room patients as needed.
Take patient vitals, perform phlebotomy and wound dressing, injections for patients when needed.
Review labs and explain results to patients.
Complete clearance letters for top/bottom surgery
Complete letters for patients to return to work
Triage phone incoming patient phone calls
Support providers with any assigned duties, i.e., prescription refills etc.
Understand and Educate patients on HARM reduction techniques.
Minimum Qualifications and Experience:
Active Pennsylvania Registered Nursing License
Strong communication skills with both professionals and patients from all demographics
Ability to work in a fast paced and, at times, excited atmosphere
Emphasis on HARM reduction
Non-judgmental approach to patient care
Technical skills with required office equipment
Completely understand the healthcare privacy laws as outlined in HIPAA
LGBTQ+ cultural competency
Ability to adapt to a work environment that is constantly changing and not always structured.
Punctuality and impeccable attendance
Patience and great attention to detail
Ability to collaborate with a large clinical team
2. Department: Mental Health
Title: MSW Collaborative Case Manager
Description:The primary role of the Collaborative Care Manager will be as a core member of a Collaborative Care Team who will track patient engagement, utilize and track standardized symptom tools, provide brief interventions, and connect patients to community resources and/or other mental health providers.
General Duties and Responsibilities:
Provide support and coordination between patients, Primary Care Providers, and Psychiatric Consultant to provide patient-centered, trauma-informed, and culturally competent care in an LGBTQ+ health center.
Work collaboratively with the mental health team and physical health providers.
Assist with communication between mental health and primary care teams to meet patient needs and optimize care.
Provide brief assessments and screening for common mental health and substance use disorders.
Engagement and rapport building with patients.
Systematically track patient treatment response to interventions and monitors patients for changes in clinical symptoms.
Communicate changes in clinical symptoms and treatment needs to the patients’ PCP and Psychiatric Consultant.
Use evidence-based brief interventions to assist patients in improving their mental health and wellbeing.
Refer to outside services, if indicated, such as case management or service coordination, drug & alcohol rehab, IOP or PHP, community therapists, support groups/meetings, clubhouses and drop-in centers.
Assess patient psychosocial needs and connect to resources.
Provide patient education about common physical, mental health, and substance use disorders and treatment options.
Participate in daily morning huddle.
Participate in regularly scheduled individual and group supervision.
Complete clinical documentation including communication with patients, treatment team providers, outside providers/resource, and patient-centered treatment plans.
Assess and document safety plans, if indicated.
Complete and submit monthly billing in the Electronic Medical Record.
Utilize techniques to re-engage patients who have dropped out of care.
Maintain and update community resources for external referrals and community services.
Licensure and Clearances:
Successful passing of Child Abuse and FBI Clearances.
Minimum of 2 years of experience working in a Collaborative Care model.
Strong organizational skills.
Strong communication and people skills.
Demonstrated skill in managing difficult situations utilizing de-escalation techniques and conflict resolution skills.
Ability to work collaboratively in team-based care.
LGBTQ+ cultural competency.
Understanding of the relationship between physical health, mental health, and social determinants of health.
Commitment to providing high quality care to underserved populations.
Knowledge and comfort using evidence-based, time-sensitive, brief interventions, including Motivational Interviewing, Harm Reduction, Behavioral Activation, Brief CBT, and Problem-Solving Interventions.
Understanding on how to navigate medical systems.
Knowledge of basic computer skills, Excel, Word, and how to use Electronic Medical Records.